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  • What is The  Flight Guru’s Opening Hours ?

The Flights Guru is open every day from 0800 Hours - 2359 Hours

  • How can I book a flight on your website?

You can book a flight on our website by using our search feature. Simply enter your travel dates, destination, and other details, and our system will provide you with available flights that meet your criteria and then call us at +44 020 3890 3669

  • Can I make changes to my booking after I've confirmed it?

Yes, you can make changes to your booking by contacting our customer service team. However, please note that changes may be subject to fees and availability.

  • What forms of payment do you accept?

We accept a variety of payment methods, including major credit cards, debit cards, and Bank Transfers.

  • What is Flight Guru’s Cancellation Policy ?

Take a look at our updated Terms & Conditions Here

  • Can I Upgrade my flight ?

Choosing a preferred seat, or preferring two adjacent seats, may not always be possible flights are often full. However, We offer upgrade options to meet your preferences. Call our travel specialist for more information.

  • Can I pre book my seats

We have no control over seat allocation, so we recommend that you check – in early to secure seat requests – especially if you are travelling in economy class.  In some cases You may be able to pre-book your seats at an additional charge; this would need to be done directly with the airline.

  • Can I smoke on Flights?                                                                                           

Smoking is prohibited on almost all flights. Please contact the airline directly for more information.

  • Can I manage my booking online ?                                                                                    

It isn’t currently possible to manage an existing booking on our website. For help or advice on your booking or to make a payment please contact the telephone number on your confirmation letter for your travel specialist or call through on +44 020 3890 3669 & one of our team will be happy to help.

  • How can I let you know if I have a complaint about my Trip ?                                        

If a problem occurs, whilst you are abroad, you must inform the relevant supplier (e.g. hotel, tour operator, car rental company, airline) immediately so that the matter can be put right. If the supplier cannot resolve the problem to your satisfaction, at the time, you must also contact us immediately by telephoning so that we are given the opportunity to help.                        

  • Can I change the name of a passenger or dates of my booking?   

Unfortunately it is not possible to change a name with an airline once the reservation has been made. If one of your party were unable to travel the seat would need to be cancelled with a loss of deposit or balance. We would then make a new booking if you have a replacement.

Changing the dates of a booking once it has been made may be possible however is subject to availability and would incur additional charges. If you wish to change your travel dates please contact your sales consultant.

  • Can I request special accommodations for my flight, such as wheelchair assistance or dietary restrictions?

Yes, you can request special accommodations for your flight by contacting our customer service team. Please provide us with as much information as possible about your needs so that we can make the necessary arrangements.

  • How can I check my flight status?

You can check your flight status by using your airline flight trackers. Simply enter your flight number and departure date to see real-time updates on your flight's status.

  • What should I do if I miss my flight?

If you miss your flight, please contact our customer service team as soon as possible. We will do our best to assist you in rebooking your travel arrangements, but please note that additional fees may apply.

  • How can I contact your customer service team?

You can contact our customer service team by phone, email, or live chat. Our contact information is available on our website.

  • What is your privacy policy?

Our privacy policy outlines how we collect, use, and protect your personal information. You can read our full privacy policy on our website.

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