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Copyright © 2015 - The Flights Guru Ltd. is
registered in UK and Wales, Number 07189407.
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  TRAVEL ADVICE (FLIGHTS)

  • Passport

    The Flights Guru provides advice to British and Irish passport holders only. Please note that your passport should have at least 6 months validity on the return date back to UK.

    The Home Office requires that children under 16 years travel on their own passports.

  • Visa

    It is your responsibility to obtain a Visa and also important to be aware of the cost, methodology and time for Visa processing. This can vary considerably in different countries so we recommend that you contact the embassy concerned directly for the most up to date advice and information.

  • Health

    As the recommended inoculations for travel may change at any time, it is recommended that you consider the health requirements of your visiting destination mentioned in the Department of Health book: "The Traveler's Guide to Health" — available by contacting 0800555777. You may also consult your doctor for current recommendations.

  • Safety

    Visiting a new country brings new experiences and excitement, but we recommend that you stay vigilant at all times whether you are simply touring, holidaying, or visiting.

    We are constantly trying to meet your standards in Health and Safety but we cannot guarantee that the services provided by the third parties will meet these required standards. Therefore, we recommend you to take reasonable precautionary measures before taking services offered by third parties. Also, for security and safety reason the Foreign Office may advise not to visit a certain country, and in such a case we would abide by that advice.

    We further recommend that you do not carry expensive items or wear expensive jewellery when travelling to your destination as a precaution.

  • ATOL Protection

    ATOL is a national scheme operated by the Civil Aviation Authority (CAA) but not all travel companies are ATOL protected unlike The Flights Guru which is ATOL protected.

    ATOL protects your money and gives you peace of mind. For full details visit www.packpeaceofmind.co.uk

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  TRAVEL ADVICE (HOTELS)

  • Choosing your holiday

    We are happy to give you our excellent levels of service. If you have any sort of difficulty or confusion regarding choosing your holiday destination, simply call us for our friendly expert advice.

  • Hotel standards

    Hotel standards may vary according to different countries and even within one city. Hotels of similar rating may not provide a similar experience. Therefore we recommend you to contact the concerned hotel directly or refer to the facilities/information section available on the hotel's website.

  • Dress code

    Please be aware of, and considerate to, the dress code of the particular country you are visiting.

  • Check-in & Check-out time

    The check in time, on your day of arrival at the hotel is typically 3 PM and the check –out time is between 11 AM and 12 noon.

  • Booking a room for early arrival or late departure, (also consider the previous point)

    If you wish to book a room for an early arrival or late departure please inform us at the time of booking, this is usually no more than an extra night's charge.

  • All-inclusive

    All inclusive generally means that all meals, local drinks (during bar hours) and day and evening activities at your hotel are covered, but services, facilities and meals may vary among different countries. This may include an extra charge on imported alcoholic drinks or machine games. Also beer in all–inclusive packages is usually served as draft and not bottled, local wine in a glass, and carbonated drinks on tap.

  • Alcohol

    Alcoholic licensing laws vary among different countries; hence you may be under age for drinking alcoholic beverages in a certain country but not in others.

    Alcoholic beverages are not served in some countries during certain religious festivals and in that case the hotel will not be able to serve you alcoholic beverages. To be sure, we recommend that you carry with you your identity proof so that you can prove your age when demanded. Certain countries are very strict on alcohol drinking loads and may even go to the extent of denying you alcohol even if you look under age. Remember that you cannot carry alcohol with you inside your car, though you may carry along if it is locked in the boot of your car.

    Remember that you cannot carry alcohol with you in car; though you may carry along if it is locked in the boot of your car.

  • Children on holiday

    The guest is liable to pay for any extra charges such as for a baby cot and food at the hotel. In – flight as well, there is not entitlement for a separate seat for a baby and under 2 years will travel on your lap; though international flights do you allow one infant per adult.

    We recommend that children under 10 years avoid going to holidays on coach tours or escorted ones. The primary reason is that some destinations lack efficient child care and medical facilities for young children. We advise you to discuss your requirements with us and we will be glad to help you.

  • Holiday Seasons

    At Flights Guru, we provide services all year long. But we would like to mention that some destinations have off-peak periods where in you may be able to enjoy extra personal attention from the hotel and staff and that too at lower prices. For any such facility and planning, simply call our travel specialist.

  • Public holidays

    There are many holidays, seasons, and festivals during which you may not be able to enjoy all the entertainment facilities at your chosen destination. We suggest you refer the internet or tourist office for information on such holidays and seasons and book your dates accordingly.

  • Meals

    We recommend that you have your meals through the 'a la carte' menu if you would require a special diet such as all vegetarian food, as meals is generally do not offer such options or variety.

    Meals if included are based upon on the table d'hote menus (a multi course menu with a few choices chargeable), and meal vouchers. Generally meals commence on the day of arrival and end half – board with breakfast, or full – board with lunch on the day of departure.

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  FLIGHTS & INFORMATION

  • Upgrading your flight

    Choosing a preferred seat, or preferring two adjacent seats, may not always be possible flights are often full. However, at Flights Guru.com, we offer upgrade options to meet your preferences. Call our travel specialist for more information.

  • Flight seat requests

    We have no control over seat allocation so we recommend that you check – in early to secure seat requests – especially if you are travelling in economy class.

  • Direct flights

    Direct flights fly direct from the departure airport to the destination airport, though on occasion such flights stop tore – fuel.

  • Smoking on flights

    Smoking is prohibited on almost all flights. Please contact the airline directly for more information.

  • Re-confirming return/onward flights

    At times you may be asked to re-confirm return/onward flight. Such instructions, if requested, will be on the front or back of your invoice or on your travel documents. Thus, it is entirely your responsibility to do so and Flights Guru shall not be liable for any additional costs incurred due to failure to re – confirm the flight.

  • Special requests

    If you have any special request such as a specific dietary requirement, we will try our best to ensure that your requirements are passed on to either the airline or hotel, but we cannot guarantee if your preferred choices will be met.

  • Ticket dispatch and travel documents

    Tickets are dispatched 7 days before departure. If you book late or make late payments, then your ticket may be handed over to you at the airport on the day of departure. We recommend you closely monitor flight timings.

  • Airline ticket refunds

    We at Flights Guru strive to get you the best flight deal so in the case of a ticket refund we need to send your request to the airline. They will assess the refund type due, and this may involves administration and cancellation charges as per the terms and conditions.

    Ticket refunds may take up to 12 weeks and in some cases may take longer. The refund will be made as per your original payment, but in case of a cash transaction, a cheque will be issued. If you are considering returning your ticket which is more than one year old from the date of issue, then that ticket is automatically considered expired by the airline and hence has nil refund value.

    Flights Guru charges £25/ticket as an administration fee above the cancellation charges.

  • Ticket lost/stolen

    Where a ticket is lost or stolen, most airlines do not issue a duplicate ticket and you will be required to purchase a new one. If the airline does show any intent of refund, then it may take up to 18 months for this process to be agreed and completed.

  • Local Currency

    In many countries you may be charged departure taxes. Please note in such cases you should keep some local currency and bear in mind the basic nature of the exchange rates which can fluctuate.

  • Taxes

    Our travel specialists will give you information on all the necessary pre-paid taxes.

  • Insurance

    We recommend that you take out travel insurance. Please get in touch with our travel specialists for more details.

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  FREQUENTLY ASKED QUESTIONS (FAQ's)

  • WHAT IS AN E-TICKET? AND WHAT ARE ITS BENEFITS?

    An e-ticket, which stands for electronic ticket is as good as a paper ticket and issued by an airline. It contains all the necessary details, such as the itinerary and reservation details.

    Benefit: On the day of departure, all you would require to ensure is that: (a.) you carry a printed copy of the confirmation email sent by us to your email address and (b.) your valid passport. The airline will match the details and issue you the boarding pass.

    Best thing, you do not have to worry about losing your ticket.

  • WHEN WILL I RECEIVE MY TICKETS AFTER I CONFIRM THE BOOKING?

    You will receive the ticket within 4 working days after your booking is confirmed. To receive the ticket at your postal address within the UK, you need to ensure that you are present at your address at the time of delivery. We will either send the ticket via registered mail or courier—hence we will be able to inform you of the date/time of ticket delivery.

    In case you are not at your postal address at the time of ticket delivery, and nobody else is assigned by you to receive, then you will be required to visit the local depot. The information about the local depot will be provided to you via a delivery card left at your mailing address.

    *In case you have a departure day within 7 days of a confirmed booking, then you will receive your ticket no later than 24 hours.

  • HOW CAN I BE SURE IF MY BOOKING IS CONFIRMED? DO I NEED TO RECONFIRM MY BOOKING?

    The whole process is easy. This is how it works.


    a. Your booking is complete after you have submitted your credit card details.

    b. Flights Guru will send you a confirmation email shortly after, which will have the price of your ticket and a unique reference number.

    c. The unique reference number is your booking order identification. You will need to quote it in any communications to us.

    *If you do not receive a confirmation email from us within 24 hours of booking, then please get in touch with us to make sure your ticket is confirmed.

  • WHAT IF I REQUIRE I WANT TO MAKE ANY CHANGES OR CANCELLATIONS IN MY BOOKING OR ITINERARY?

    We understand changes can occur in your travel itinerary. You must ensure you contact using writing to inform us of your changes. We will try to accommodate any amendments.

    You may be required to pay an amendment fee as per the terms and conditions of the airline or hotel. Please keep in mind that we at no stage will be responsible for any such charges put upon us by the airline or hotel and you will have to pay any such charges.

    Please note that certain amendments cannot be applied and in some cases such amendments may lead to up to 100% cancellation charges.

  • HOW CAN I GET MY FLIGHT/PACKAGE CANCELLED?

    You will need to contact us to inform us of any cancellation requests. Cancellations can only happen prior to your departure of flight and must be communicated to us in writing.

    You will find all the terms and conditions relating to cancellations in the confirmation email we send to you. Unless mentioned specifically, all the tickets issued are non-refundable and non endurable.

    *If you fail to make payment to us within 72 hours of booking, your ticket will be cancelled automatically and you will need to make a fresh booking with us.

  • WHAT ABOUT FINANCIAL SECURITY?

    Flights Guru is ATOL protected. ATOL is a national scheme operated by the Civil Aviation Authority (CAA). Not all travel companies are ATOL protected. It primarily ensures your peace of mind by confirming that your money is protected. For detailed information visit: www.packpeaceofmind.co.uk

  • WHAT ABOUT THE VALIDITY OF MY PASSPORT?

    Flights Guru provides advice to British and Irish passport holders only. Please note that your passport should have at least 6 months validity on the return date back to UK.

    The Home Office requires that children under 16 years travel on their own passports.


    The Home Office, from the 5th Oct, 1998, requires that children under 16 years travel on their own passports.

  • BAGGAGE ALLOWANCE

    Please contact us for information on baggage allowance or your airline should be able to assist directly. Please note that each airline has its own set of rules and regulations for baggage allowances.